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Terms of use

These general conditions of sale (GTC) apply between the company:

Scrap'n'Design (SnD)

website: www.scrapndesign.com

E-mail: contact@scrapndesign.com

Headquarters: Madonna District,

the cros of Utelle

06450 Utelle

(see full legal notices here)

and All customers visiting or making a purchase via the website www.scrapndesign.com


"Article or / and Product": the property or goods that were the subject of the order.

"Good": any product offered for sale on the site.

"Service": any service offered for sale on the site.

"Order": request for goods or services made by the customer to the Seller.

"Virtual Product": Any downloadable product.

"Services": Any assistance product, development, creation, tutorials, free advice sheets or not.

"contract": this act, including its preamble and annexes and any amendment, substitution, extension or renewal made under the agreement of the parties.

"Website": online sales website www.scrapndesign.com

"Delivery time": period between the date of validation of the order and the date of delivery thereof to the customer or to the address indicated when placing the order.

"Download": means of delivery of the virtual products put on sale on this site.


The customer declares to have read the following provisions before ordering the products.

It is the sole responsibility of each customer to define their needs, choose the appropriate hardware and software and ensure the compatibility of the products purchased.

It is the sole responsibility of each customer to provide accurate information about them to enable Scrap'n'Design to ensure the proper operation of the order delivery service.

The placing of an order implies on the part of the customer the full and complete acceptance of the present general conditions of sale, as well as the full legal capacity allowing him to commit himself under these general conditions of sale.

We may modify these general conditions of sale at any time and our services, and therefore we invite our customers to read the terms and conditions at each order. During the validation of each order, each client is asked to read and accept these general conditions, which implies full knowledge of them. Scrap'n'Design disclaims all liability in the context or the customer would not have bothered to read these terms and conditions completely.


The photos of the products are not contractual (the colors can also be different from one screen to another). The prices, the descriptions and the colors of the products of our catalog Internet are given only for information and can be modified according to the supplies, the economic conditions or the conjuncture.

The choice and purchase of products are the responsibility of the Customer. The inability to use the purchased product for any reason whatsoever is not the responsibility of Scrap'n'Design.

The products offered by www.scrapndesign.com comply with the French legislation in force. Our responsibility can not be engaged in case of non-compliance with the legislation of the country where the products are delivered. It belongs
the customer to check with the local authorities the possibilities of importing or using the products or services that it plans to order.

a) Material products

The website www.scrapndesign.com offers products for creative leisure, products for making jewelry, as well as finished products and customizable products.
for each of the products, a product sheet containing all the characteristics of the product is created.
You thus have the opportunity to know, before the final validation of your order, all the essential characteristics.
if you have questions about a product please contact us.

b) virtual products

The website www.scrapndesign.com also offers you everything you need for the production of your digital scrapbooking pages. As well as many tools like brush packs, .svg cutouts for design software like Photoshop, Illustrator, Inkscape, MyMemories Software, Silhouette, etc.

Once the product has been purchased, the download link is available in your online account and a download link is sent to your e-mail box.

c) the services

You will also be able to order some paid services like the creation of share, design for the web, graphics, website or other, depending on the nature of the service / s the delivery method will be proposed.
Some free services are also available on the site as video tutorials, or tip sheets. As a Customer, you agree not to post offensive, obscene, vulgar messages,
defamatory, threatening, sexual or any other message that would violate applicable laws. Doing so may cause you to be banned immediately and permanently and your Internet service provider will be notified.

Article n ° 2 Rates

The prices are indicated in Euros and / or in US Dollars all taxes included except delivery costs which remain with the load of the customer except particular mentions or conditions. All orders are payable in Euros and / or US Dollars.

The products will be billed based on the rates in effect at the time of registration of the order. Advertised prices are only indicative; ScrapnDesign reserves the right to modify them according to the commercial agreements with the suppliers and the evolution of the economic environment.

Sale outside metropolitan France

Any sale to a country other than metropolitan France puts the customer in the position of importer - which will ensure under its sole responsibility the entry of products in the territory of destination,
will take all the necessary steps, and will bear all taxes, customs or import duties and more generally are to pay related thereto.

Article n ° 3 Registration

Follow the instructions of the site and in particular the instructions necessary to open a customer account, fill in all the required fields to enable us to deliver your order. The customer also has the possibility to create his account by using his social network account: Facebook, Twitter, Yahoo, or his Paypal payment account, it will then be up to the customer to enter his address when placing an order (if you opt for this solution you will receive a coupon).

However, the customer can place an order in guest mode (without the need to create an online customer account). To know that in guest mode, the customer will not be able to claim loyalty and sponsorship benefits that would be in effect on the site at the time of his order.

After the validation of his registration, the customer will receive an email informing him of his login password. The customer only registers once on the site. The customer is fully responsible for his username and password, they are valid proof of identity and commits to any order placed by their intermediaries.

When registering, you will certify that the data you enter is real and true. Any false or incorrect declaration and / or incomplete declaration will be considered null and will result in the deletion of the account.

The same physical person and major (same name, same address) can only create an account. the creation of "multi-accounts" is prohibited and reserves the right to block the user and delete said accounts.

You can subscribe to our Newsletters, you will receive during the validation of your inscription a code of reduction on the next order of your choice. This voucher is valid only once without a minimum purchase, excluding shipping costs. We are committed to protect your data and not sell it to third parties, you can unsubscribe at any time by contacting us at: contact@scrapndesign.com or by clicking on the link provided for this purpose in each of our Newsletters , after receiving the first.

Article n ° 4 Time and Delivery

The deadlines announced on our site are indicated at the beginning of our company and they depend on the carrier which you chose. The delivery is carried out by the postal circuit or by an independent carrier. The delivery periods constitute, unless expressly stipulated otherwise, indicative deadlines, corresponding to the delivery periods usually observed for a given type of service and for the attack of which the carrier, by an obligation of means, makes reasonable efforts. These deadlines do not constitute time commitments and are therefore not guaranteed. Exceeding such an indicative deadline does not entitle to any compensation whatever the cause and of any nature that it is, including in case of proof of injury.

Scrap'n'Design has put in place several choices of deliveries (letters followed, collissimo, relays parcel, download) they will be proposed during the validation of the choice of delivery, according to the category of products, the weight and the destination of the shipment.

Digital products are all downloadable and do not incur any shipping costs.

Article n ° 5 returns

Under the conditions provided by article L121-16 of the Consumer Code and in the context of distance selling, the customer has a withdrawal period of 14 days from the date of delivery of his order to change his name. notice. SCRAPNDESIGN will refund to you without delay and at the latest in the 10 days, the totality of the amount of the articles (non-digital) returned in perfect state.

Return costs are the responsibility of the customer, only the price of the purchased products will be refunded subject to the condition in which it was returned to the sender.

We insist on the fact that if an article is returned by simple sending and that this one does not reach us we will not be able to refund you unfortunately.
No returns will be accepted if the returned product is judged by our services used, worn, damaged, damaged ... making the product unfit for sale.
In this case an email will be sent to you with the possibility of buying a return shipping label to take back your item.
No returns will be accepted without prior request to customer service.

After its acceptance by our services and according to your wish, we will proceed to:

a refund by the means of payment used at the time of the passage of the order.
a credit to use on our site.

Exchange of material products

In the case of a defective product, the customer has a period of 30 working days to contest the product.
We remind you that upon receipt of your package, it is your duty to:

Check the condition of the package, and make the necessary reservations with the carrier

Check the eventual breakage of an article

In the case of an inaccurate product to order, the customer has a period of 15 working days to make the claim to customer service.
After these deadlines, the delivered products will be considered as compliant and accepted by the customer, and SCRAPNDESIGN reserves the right to refuse the exchange, the credit, or the refund.
SCRAPNDESIGN undertakes to refund or exchange the defective products or not corresponding to an order in a period less than or equal to 10 working days after receipt of the return by the customer.
In the case of defective items or not corresponding to the order, the cost of return will be charged to SCRAPNDESIGN
The retraction is done by a person, an authority, or a magistrate to reconsider a decision already taken. In terms of sales, we are talking about the right of withdrawal of the buyer. This right is subject to a statutory period of 7 days. This right of withdrawal is admitted in a limited number of cases (article L121-20 of the Consumer Code).

Return of personalized orders policy, the conditions of return quoted above are not applicable for this category of products in view of the fact that they are supplies of goods made according to the specifications of the customer or clearly personalized.

Regarding virtual products or supplies of services, the conditions of returns are not applicable in view of the fact that the customer accepts these general conditions of sale when placing an order, thus confirming that he is informed that the execution will begin at the time of the purchase, before the end of the period of seven clear days, and because of the nature of our products, we can not refund the downloaded articles or the supplies of services.
However, if you receive a damaged file, we will gladly provide you with a new link. We always assure you to receive your download purchased on our site

Article n° 6 Invoices

Any order implies express and irrevocable acceptance of prices and descriptions of products available for sale. The customer declares to have read and accepted these terms and conditions of sale before confirming any order.

The order is definitively validated by the customer once his mode of payment chooses. However, it will definitely be taken into account by www.scrapndesign.com once the method of payment has been received effectively.

After placing the order, several emails will be sent to customers:

Order # XXX validated (your order will be processed quickly)
Order No. XXX shipped (your tracking number is indicated, you can then click on the link to track the delivery of your package)
Invoice of your order n ° XXX (the invoice is attached to the mail, if your order includes a refund a letter will also be attached)

www.scrapndesign.com reserves the right to block the shipment of any order resulting from the misuse or fraudulent use of promotional codes, or gift certificates (multiple accounts, computer fraud, etc.).

The invoice whose amount to be paid is shown in TTC incorporates the value of the shipping and deducted discounts, if any, from which the customer could be a beneficiary (discount coupon, gift certificate, promotional code ...).

Article n ° 7 Means of payment and security

ALL payments will be made through Paypal, no sensitive information about your financial data will be stored on the Scrap'n'Design website for any reason whatsoever. You will be, when validating your order, at the time of payment, immediately redirected to Paypal, which even if you do not have a Paypal account allows payment by card through its secure site. Click here for more information

Article n° 8 Intellectual Property

Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound, unless prior agreement. All digital products available on www.scrapndesign.com are copyrighted and remain the intellectual property of their owners for the entire world. For this reason and in accordance with the provisions of the Code of Intellectual Property, only its private use, subject to different or more restrictive provisions of the Code of Intellectual Property, is allowed. The total or partial reproduction of the site www.scrapndesign.com for purposes other than that for which it is intended and / or its elements is strictly prohibited. Any resale, exchange, rental or transfer of files to a third party is strictly prohibited. The customer has the right to use these files for personal purposes and is limited to the information provided at the time of purchase, in a strictly private and free. Any use outside the context of these is strictly prohibited and any use other than private exposes the customer to civil and / or criminal prosecution. In the event that the items accessible on www.scrapndesign.com include the identification note and / or technical measures of control and restriction of use, or protection against third parties, you agree not to infringe conditions or measures and / or not to modify or delete them. You agree not to distort or modify the software necessary to perform the Service and not to violate these terms, not to prevent, modify or remove the rights to the Products and not to encourage or assist any third parties to commit such acts.

COMMITMENTS RELATING TO THE USE OF THE SERVICE - Liability You acknowledge that you have become aware of and agree to: - Do not use the goods purchased on www.scrapndesign.com for illegal purposes. - Do not use for commercial purposes the information, services and content provided on this site.

Article 9 Data confidentiality

1.The rights of access, modification, and deletion in accordance with the Data Protection Act of January 6, 1978, the customer has at any time a right to access, rectify or delete data concerning him. For this, it is asked to write to contact@scrapndesign.com

2. To unsubscribe from our Newsletters please click on the appropriate links found in each of our Newsletters (after the first).

For more information on the use and protection of your data please see our privacy policy here.

Article n°9 Data confidentiality

1.The rights of access, modification, and deletion in accordance with the Data Protection Act of January 6, 1978, the customer has at any time a right to access, rectify or delete data concerning him. For this, it is asked to write to contact@scrapndesign.com

2. To unsubscribe from our Newsletters please click on the appropriate links found in each of our Newsletters (after the first).

For more information on the use and protection of your data please see our privacy policy here.

Article n° 10 Responsibility

Scrap'n'Design (SnD) is committed to all stages of access to the site, the order process, deliveries and / or previous services, an obligation of means, and can not be held responsible for the inconvenience or damage inherent to the use of the Internet network, such as disruption of services, presence of viruses, external intrusion or any other act qualified as force majeure. In addition Scrap'n'Design disclaims all liability for any breach of its obligations in case of force majeure or fortuitous, including without this list is exhaustive, such as: internal or external strike (postal services, means of transport , natural disaster or not, internal or external breakdown, fire, malfunction of the Internet, attack, etc ...) and generally any event does not allow the proper execution of orders.

Article n° 11 Duration

The duration of the present contract concerning our conditions of use applies throughout the duration of the putting on line of the services proposed by Scrap'n'Design subject to the modifications made in accordance with article 10.

Article n ° 12 Customer Service

For any complaints, requests for information, or questions regarding our products and / or services please contact us by e-mail at contact@scrapndesign.com or use one of our contact forms here, we will do everything to answer you as soon as possible.

Article n°13 Litigation and applicable law

These terms and conditions and the resulting transactions are governed by and subject to French law, they were written in French and if you read the English translation or any other translations in a foreign language, only the French text would be made in French. case of dispute.

In case of dispute Scrap'n'Design undertakes to seek an amicable solution, in the case where no amicable solution would be found, it is the French courts that will be the only competent ones.

For any complaint please contact customer service at the postal address or email of the seller indicated in the first paragraph of these GCS to the attention of the mediator, Mrs. Casouli Valerie.

The customer can also use the Online Dispute Resolution Platform (RLL) at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Article n°14 Voutchers, dicounts, programs and promotions

Scrap'n'Design has set up a voucher system at various levels, the customer will find on our product sheets a button "share on Facebook and get discount" this button allows the customer to share our products on his Facebook page and gives it a discount after 5 shared products, this voucher can be combined with the current promotional offers on the site but the discount vouchers of this button can not be combined with one another

The subscription to our Newsletters grants the customer a discount of 5% on the next order of his choice with no minimum purchase combined with the reductions of the "Share on Facebook and get discount" button and current promotions on the site, excluding delivery charges and taxes.

registration on our site through a social network button Facebook, Twitter, Yahoo or the login button by Paypal account (these options are available when creating a customer account and are also found in top right of the site on the homepage next to the link) will also give the customer a discount voucher, which can be combined with the promo code of the newsletter, the reduction of the "Share on Facebook and get Discount" button and the current promotions on the site.

Srap'n'Design regularly offers coupons to its best customers, newsletter subscribers, and / or for various occasions throughout the year. Some accumulative of others not, SnD reserves the complete rights as to the creation, the distributions as well as the attributions and values ​​of these reductions, purchase orders, gift cards, promotion codes or any other forms of reductions proposed on the site.

Find here all the information about our loyalty program and sponsorship.